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At Sci-Supply, customer satisfaction is our top priority.
We strive to provide our customers with the highest level
of service, satisfaction, and support. Our friendly, courteous
and knowledgeable sales staff is available to assist you Monday-Friday 8AM-4PM EST.
Order Status and Tracking
Numbers
PleaseClick Here to track your order.
Methods of Payment
Credit Card
We gladly accept VISA, MasterCard & American Express orders
using our standard internet payment gateway.
Additionally, you may opt to use Google Checkout. Both
gateways are secured using 128 Bit SSL technology. We
also accept orders via toll free telephone at 1-800-975-5612.
Money Order
We accept Postal
and Western Union money orders. Money orders should be
mailed to our business mailing address:
Sci-Supply
P.O. Box 18856
Fairfield, OH 45018
Money orders
transmitted via any other means will not be accepted.
Purchase Order
We gladly accept
purchase orders from schools and business institutions.
Due to the costs of processing, a $100 minimum will be
required for the initial order. Orders placed
thereafter will have no minimum order requirement.
Please fax a standard credit reference sheet, including 3
trade references and banking information, to
(513) 297-5811 (or
alternately email to billing@sci-supply.com).
Purchase Orders will be only be accepted after a credit
worthiness check has been performed, which typically takes 5
business days. Unless otherwise indicated, purchase order
terms are Net 30 days.
Credit Card Restrictions
International orders are
required to ship to the billing address of the credit card. All orders
priced over $2000 are required to ship to the
billing address of the credit card. We will also
require a fax authorization, including
copy of front and back of the credit card being used and a copy of
a current photo ID. Please call our billing dept
at 513-898-9985 for a copy of the authorization
letter to be faxed to you, or you may email our billing dept at billing@sci-supply.com for a copy of the authorization.
Any order over $2000 without this authorization
letter will not ship until the authorization letter is received.
Shipping & Billing:
All orders are processed, billed, and shipped within 72
business hours from when the order is placed, provided the
merchandise ordered is available and in stock. Your order will
then ship out via the method selected. Sci-Supply is not
responsible for any merchandise or orders that are forwarded
to an address different than the one specified on the original
order. Any shipping address that was altered by the consumer
is the sole responsibility of the consumer.
Returns / RMA
Sci-Supply offers a 30-day return privilege policy. The
following guidelines apply:
- All returns must be accompanied by a Return
Material Authorization (RMA) number. To request an RMA, please contact our
customer service department at 513-898-9985 orcustomerservice@sci-supply.com.
- RMA numbers are valid for 30 days from the date of issuance.
- Sci-Supply will accept merchandise (in original condition) for refund within 30 days of product shipment.
- All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
- Sci-Supply will not accept items that have been physically damaged or misused.
- Shipping and handling charges are non-refundable. (Including all
refused and unaccepted packages.)
- A re-stocking fee of 10% will apply to all returned merchandise, excluding defective merchandise (see below).
Defective Merchandise
Defective merchandise must be reported within 15 days of delivery. Defective merchandise will be exchanged (exact item) at no cost to the customer. Please contact our customer service department at 513-898-9985 or customerservice@sci-supply.com to obtain an RMA number. After an RMA number has been issued, Sci-Supply will issue a call tag for the return of the defective merchandise via a carrier of its choice.
Shipping Policy
Sci-Supply employs both Fedex and USPS delivery services. Service availablility depends on the destination.
International Orders
International orders are welcome. We do require that international orders
ship to the billing address registered with the credit card. Sci-Supply is not responsible
for inaccuracurate shipping calculations generated by the automated shipping calculator employed on the website.
Due to the complexities involved in calculating international shipping/freight cost, the automated
shipping calculator may not always return an accurate shipping calculation. In these cases, the customer will
be notified of any additional shipping charges due, and given an opportunity to cancel the order if unacceptable.
Tax
Items shipped in the state of Ohio are subject to Ohio
sales tax, except where exemption
exists. Tax exemption certificates should be faxed to
(513) 297-5811.
Policy
Sci-Supply is not responsible
for typographical errors on our website, other sites or search
engines. Pictures are for illustration purposes only and may
not necessarily depict the item advertised. Thank you for
shopping Sci-Supply!
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