At Sci-Supply, customer satisfaction is our top priority. We strive to provide our customers with the highest level of service, satisfaction, and support. Our friendly, courteous and knowledgeable sales staff is available to assist you Monday-Friday 9AM-5PM EST.

Order Status and Tracking Numbers
Please Click Here to track the status of an order you have already placed.

Methods of Payment

Credit Card
We accept VISA, MasterCard, American Express and Discover orders using our standard internet payment gateway.  Additionally, you may opt to use Google Checkout or Paypal. All gateways are secured using 128 Bit SSL technology.  We also accept orders via toll free telephone at 1-800-975-5612.   

Purchase Order

We accept purchase orders from schools and business institutions. Please fax formal purchase orders to (513) 297-5811 (or alternately email to billing@sci-supply.com). Unless otherwise indicated, purchase order terms are Net 30 days.  If you are sending the purchase order via mail, please send it to our business mailing address:

Sci-Supply

P.O. Box 18856

Fairfield, OH 45018

Purchase orders will take approximately 1 week to process, and we may require credit references and / or other information, depending upon the type of institution issuing the order.

Government Orders

DUNS: 158230677
CAGE Code: 6N7R5

Money Order

We accept Postal and Western Union money orders.  Money orders should be mailed to our business mailing address:

Sci-Supply

P.O. Box 18856

Fairfield, OH 45018

Money orders transmitted via any other means will not be accepted.

Credit Card Restrictions

International orders are required to ship to the billing address of the credit card. All orders priced over $2000 are required to ship to the billing address of the credit card.  We will also require a fax authorization, including copy of front and back of the credit card being used and a copy of a current photo ID. Please call our billing dept at 1-800-975-5612 for a copy of the authorization letter to be faxed to you, or you may email our billing dept at billing@sci-supply.com for a copy of the authorization. Any order over $2000 without this authorization letter will not ship until the authorization letter is received.

Shipping & Billing:
All orders are processed, billed, and shipped within 2-3 business days from when the order is placed, provided the merchandise ordered is available and in stock. We will contact you if there should be any delay in order processing. Please Click Here for frequently asked questions about shipping. Sci-Supply is not responsible for any merchandise or orders that are forwarded to an address different than the one specified on the original order. Any shipping address that was altered by the consumer is the sole responsibility of the consumer. Sci-Supply employs both Fedex and USPS delivery services. Service availability depends on the destination.

Returns / RMA
Sci-Supply offers a 30-day return privilege policy.  The following guidelines apply:

• All returns must be accompanied by a Return Material Authorization (RMA) number. To request an RMA, please contact our customer service department at 1-800-975-5612 or customerservice@sci-supply.com.
• RMA numbers are valid for 15 days from the date of issuance.
• Sci-Supply will accept merchandise (in original condition) for refund within 30 days of product shipment.
• All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
• Sci-Supply will not accept items that have been physically damaged or misused.
• Shipping and handling charges are non-refundable. (Including all refused and unaccepted packages.) For orders placed with promotional free shipping offers, actual shipping charges incurred will be deducted from the refund in addition to re-stocking fee.   
• A re-stocking fee of 10% will apply to all returned merchandise, excluding damaged and defective merchandise (see below).

Damaged Merchandise
Damaged to merchandise must be reported by the customer within 5 days of receipt. Please contact our customer service department at 1-800-975-5612 or customerservice@sci-supply.com to report damaged merchandise. All articles are shipped fully insured, and a damage claim will be submitted by us on behalf of the customer through the transportation company involved. The customer should keep damaged articles and original packaging. International customers will have to take damaged items to the local post office to submit a damage verification form. We will work with all customers to quickly resolve any issue arising from damage.. 

Defective Merchandise
Defective merchandise must be reported within 10 days of delivery. Defective merchandise will be replaced with an identical item. Please contact our customer service department at 1-800-975-5612 or customerservice@sci-supply.com to obtain an RMA number. 

International Orders
International orders are welcome. We do require that international orders ship to the billing address registered with the credit card. Sci-Supply is not responsible for inaccurate shipping calculations generated by the automated shipping calculator employed on the website. Due to the complexities involved in calculating international shipping/freight cost, the automated shipping calculator may not always return an accurate shipping calculation. In these cases, the customer will be notified of any additional shipping charges due, and given an opportunity to cancel the order if unacceptable.

Tax
Items shipped in the state of Ohio are subject to Ohio sales tax, except where exemption exists. Tax exemption certificates should be faxed to (513) 297-5811.

Policy
Sci-Supply is not responsible for typographical errors on our website, other sites or search engines. Pictures are for illustration purposes only and may not necessarily depict the item advertised. Thank you for shopping Sci-Supply!